Everything the floor needs, on one screen.
A shared inbox, one record per customer, the answers your team repeats all day, a calendar of what is owed to whom, and reports that measure against your working hours instead of the clock.
One inbox for the whole team
Every message your company receives, on one screen, with a name on each conversation.
- Assign a conversation to a colleague, or let it go to whoever is free.
- Filters for the three things that lose customers: nobody has taken it, waiting more than fifteen minutes, and the reply window is about to close.
- Internal notes on a conversation that the customer never sees — they touch no channel and produce no message.
- Teams, so a conversation goes to the desk it belongs to rather than to everybody.
One customer, not one customer per app
The same person writing on WhatsApp today and Messenger next month is one record with one history.
- Every channel identity — number, Messenger id, Instagram handle, email address — hangs off one customer.
- Import and export by spreadsheet, with the columns you already use.
- Your own fields and your own dropdown lists, edited in settings rather than requested from us.
- A panel beside the conversation, so nobody answers a customer without seeing who they are.
Answering faster, and the same way every time
The answers your team writes twenty times a day, written once.
- Ready replies with attachments, inserted into the box in two clicks.
- Approved WhatsApp templates for when the free window has closed.
- An assistant that drafts a reply for a person to approve, or answers by itself within limits you set — off by default, and always visible as a draft first.
- Voice notes transcribed, so a two-minute recording is read in ten seconds.
Nothing forgotten
A calendar of what each person owes which customer, and when.
- Tasks tied to a customer, with an owner and a time.
- A reminder before it is due — on the hour you chose, in your company's own timezone, not the server's.
- A manager sees the whole floor's calendar; a rep sees their own.
- Overdue is shown as overdue, rather than quietly scrolling out of view.
Knowing where the time goes
Reply times measured against your working hours, not against the clock.
- First-response and reply times per person and per channel.
- Working hours are counted properly: a message at eleven at night is not four hours late by nine in the morning.
- How many conversations opened, and how many turned into something.
- Per company, always — one customer's numbers are never in another's report.
Landing pages that fill the inbox
A page with a form on it, published under your own domain.
- Built from blocks, with no designer and no developer.
- Published on a domain you verify, so the address is yours and not ours.
- Somebody who fills in the form becomes a customer record and a conversation, immediately.
- Every submission is checked for the obvious abuse before it reaches anybody.
Built for more than one company
Separation that is enforced in the database, not remembered by the interface.
- Every record belongs to one company, and every query says so.
- Administrators, managers and agents, each seeing what their role allows.
- Invite the rest of the team by link; they choose their own password.
- Arabic and English throughout, per person, including the direction of the whole interface.
What it deliberately does not do
It does not send marketing to people who never wrote to you, it does not answer customers by itself unless you switch that on, and it does not put a markup on what Meta charges you for messages. If any of those is what you are looking for, this is not the system.
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