The questions people ask before they buy.
Including the ones with an uncomfortable answer. If something here is not clear, ask — a straight answer before you pay is cheaper for both of us than a surprise afterwards.
- Do I keep my own WhatsApp number?
- Yes. The number stays yours, on your own Meta business account, and you can disconnect it and take it elsewhere. We connect to it; we do not hold it.
- Can I use the number I already talk to customers on?
- Usually yes. A number already on the WhatsApp Business app can be moved onto the business platform, and there is a mode that lets the app and this system carry the same number at once. A number on ordinary personal WhatsApp has to be moved off it first.
- What does WhatsApp itself cost?
- Meta charges per conversation, at its own published rates, and it bills you directly on your own account. We take nothing on top of it and we never touch that bill. What you pay us is the subscription on this page and nothing else.
- Who can read my customers' messages?
- The people in your company you give accounts to. Every record belongs to one company and every query is written that way, so another company on this system cannot see your conversations under any circumstances. We do not use message content to train anything, we do not profile anybody with it, and we do not sell it.
- How long does it take to start?
- You are in the system in a minute and your team can be invited immediately. Connecting a WhatsApp number depends on Meta rather than on us: verifying a business usually takes a day or two, and a number that is already verified connects in minutes.
- Does it work on a phone?
- Yes — it runs in the browser and the inbox is built for a phone screen as well as a desktop. There is nothing to install.
- Can I try it before paying?
- Yes. You get a trial with no card, and the account is yours from the first minute. Nothing is charged until you choose a plan.
- What happens to my conversations if I stop?
- They are yours. Customers and their details export to a spreadsheet at any time while the account is open, and the account can be deleted along with everything in it whenever you ask.
- Does the assistant answer customers by itself?
- Only if you switch it on, and only within the limits you set. Left alone it writes a draft for a person to read, change and send — which is how most teams use it, because a wrong answer sent automatically costs more than a slow one.
- Can I connect it to the system I already use?
- There is a direct connection to the Trio travel system, and a general one is possible. Tell us what you run and we will say plainly whether it is a week of work or a day.
Start free
No card to start. Set it up in an afternoon.